Is my order shipped?
You can check your customer account to follow the preparation of your order. You receive an email when your order is shipped (please check also your spam section). If you paid with Paypal we also add the tracking there too.
If your order contains a PRE ORDER items it will be shipped when that item will be released.
How can I track my parcel.
First your parcel can be tracked on La Poste (French post services) and then on your country post services ( Royal Mail, USPS, Canada Post, etc). They have way more info than La Poste (sometimes it doesn't work at all on la poste no worries it happens 25% of the time and then it works well on your country website).
It's the same tracking number so you only have to put the number starting by LG on the USPS website for example.
How long is the delivery time when it's shipped:
If you are in USA: average delivery time: 10/15 working days (delays can occur due to customs controls, public holidays, etc and the opposite too some parcels are delivered in 4 days).
If you are in Canada: 5/10 working days.(delays can occur due to customs controls, public holidays, etc and the opposite too some parcels are delivered in 4 days).
If you are in Uk: 5/10 working days.(delays can occur due to customs controls, public holidays, etc and the opposite too some parcels are delivered in 2 days.)
WE ARE NOT IN CHARGE OF THE TRANSIT WE ARE NOT THE DELIVERY COMPANY. When a parcel is dropped we can't do anything to speed the delivery.
I have several orders and some are not shipped:
Some of you have a lot of orders, even if you used a combined shipped code we have to split parcels for several reason.
First a bigger parcel has more chances to be controlled at customs => fees for you. Something is shipped when it's marked as shipped.
We also split when there is a lot of value to respect rules of paypal and everything. So if it's not marked as shipped it's not shipped but it's coming.
Another question?
Our customer service is available from Monday to Friday : customerhelp.caromagicalstore@gmail.com